Privacy Policy

We take your privacy extremely seriously. This document (“Privacy Policy”) describes what personal data Awatar Innovations Sdn. Bhd. (collectively "Awatar", "we" or "us") collect and use, why and how we collect it, how we protect it, and how you can contact us.

Please read this Privacy Policy carefully. By accessing our platform, using any services provided by Awatar, signing up for any products and services provided by Awatar, submitting any information to us, or otherwise indicating your agreement, you are deemed to have agreed and consented to the terms of this Privacy Policy.

We reserve the right to amend, alter, change, or modify this Privacy Policy at any time without prior notice. Any amendments will be posted on our platform.

1. Personal Data

1.1 Definition

In this Privacy Policy, “Personal Data” means:

  1. Any data, whether true or false, that can identify a specific individual.
  2. Your personal details, including information relating to other individuals who may be identified from the data.
  3. The contents of all information obtained from registration forms and documents collected by us.
  4. Other information that is available to us.

2. Collection of Personal Data

2.1 Information We Collect Directly from You

2.1.1 Instances of Data Collection

  • Account Registration: When you create an account on Awatar, we may ask you to provide information such as your name, email address, phone number, and account preferences.
  • Awatar Configuration: When you upload data to configure your Awatar’s knowledge base, we collect and store that data to enhance your Awatar’s performance.
  • Customer Support: When you contact our customer support for assistance, we may keep information about your communication, including your name, contact details, and the reason for contacting us.
  • Surveys and Promotions: When you participate in surveys, competitions, or promotional events, we may ask for information such as your name, contact details, and preferences.

2.1.2 Caution in Information Submission

Please take care when submitting information to us, especially when completing free text fields or uploading documents and other materials. Some of our services are automated, and we may not recognize that you have accidentally provided us with incorrect or sensitive information.

2.1.3 Necessity of Personal Data

You are not required to provide the Personal Data requested by us. However, if you do not do so, we may not be able to provide you with our products or services, communicate with you, or respond to your inquiries. You should ensure that all Personal Data submitted to us is complete, accurate, true, and correct to avoid any service interruptions.

2.1.4 Third-Party Personal Data

If you provide us with any Personal Data relating to a third party (e.g., information of your spouse, children, parents, or employees), by submitting such Personal Data to us, you represent that you have obtained the required consent of the third party to provide us with their Personal Data.

2.2 Information We Collect When You Use Our Platform and Services

2.2.1 Usage Data

  • Platform Interaction: We may collect information about your visit to our platform, such as your browser type, pages viewed, links clicked, and other actions you take in connection with our platform.
  • Service Logs: Information about your use of our services, including IP address, browser information, and timestamps.
  • Device Information: Data about the device you use to access our services, such as hardware model, operating system, and unique device identifiers.
  • Chat Messages: We collect and retain messages exchanged between you and your Awatar. This includes the content of the conversations you have with your Awatar.

3. Purpose of Collection, Use, and Disclosure of Personal Data

3.1 General Purposes

3.1.1 Service Provision

We use your Personal Data to offer our products and services to you, based on an agreement between you and Awatar. This includes:

  • Account Management: To create, manage, and maintain your user account.
  • Service Delivery: To provide you with the services you have requested, including configuring your Awatar’s knowledge base.
  • Customer Support: To resolve complaints, respond to inquiries, and handle requests.
  • Verification: To verify your identity when you contact us.

3.1.2 Service Improvement and Development

We aim to improve and enhance our products and services continually. We may use your Personal Data for purposes such as:

  • Analytics: To analyze user behavior and usage patterns to improve our platform and services.
  • Chat Efficiency Enhancement: To analyze the chat messages between you and your Awatar to improve and personalize your Awatar’s responses, making the chat experience more efficient and tailored to your preferences.

3.1.3 Security, Fraud Prevention, and Investigation

We may use your Personal Data collected from monitoring our platform and services to:

  • Enhance security measures.
  • Prevent, detect, and investigate fraud, unauthorized activities, or violations of our policies.
  • Comply with applicable laws, regulations, and court orders, and to cooperate with law enforcement authorities.

4. Processing of Children’s Data

We consider a child to be anyone under the age of 18. We do not knowingly seek or collect Personal Data from or about children without the consent of a parent or guardian. If we become aware that Personal Data submitted to us relates to a child without the appropriate consent, we will take reasonable steps to delete such data.

5. Retention of Your Personal Data

We will retain your Personal Data for as long as your account remains active with us. If you choose to deactivate your account, we will delete your Personal Data in accordance with our data retention policies and applicable laws.

6. Confidentiality of Your Personal Data

We value your privacy and are committed to protecting your Personal Data. We will not sell, rent, trade, or disclose your Personal Data to any third parties. Your Personal Data will be used solely for the purposes stated in this Privacy Policy and will remain confidential within Awatar.

7. Security Measures

We take appropriate and commercially reasonable technical, physical, and administrative measures to protect your Personal Data from misuse or accidental, unlawful, or unauthorized destruction, loss, alteration, disclosure, acquisition, or access. These measures include:

  • Robust Security Systems: Implementing advanced security technologies and procedures to safeguard your information.
  • Access Control: Limiting access to your Personal Data to authorized personnel only.
  • Encryption: Using encryption technologies to protect data during transmission and storage.
  • Regular Audits: Conducting regular security assessments and audits to ensure compliance with industry best practices.

8. Cookies and Tracking Technologies

In order to improve our services to you, we may use cookies and similar tracking technologies. Cookies are small data files stored on your device that help us remember your preferences and improve service delivery.
You can control the use of cookies through your browser settings. Disabling cookies may result in a limited experience of our functionality and services.

9. Your Rights

Under the Personal Data Protection Act 2010 (PDPA), as a data subject, you have the right to:

  • Access: Request access to your Personal Data that we process and maintain.
  • Correction: Request correction of your Personal Data where it is inaccurate.
  • Withdrawal of Consent: Withdraw your consent for us to process your Personal Data.
  • Deletion: Request the deletion of your Personal Data, subject to our legal obligations.

To exercise these rights, please contact us using the details provided in the “Contact” section below. We will make our best effort to respond to your queries and requests within 21 days.

10. Contact

If you have any questions, comments, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us as follows:

By using Awatar, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and retention of your information as described herein.